Privacy Policy

Privacy Policy for

Effective Date: 23.10.2023

This Privacy Policy (“Policy”) outlines how (“we,” “our,” or “us”) collects, uses, discloses, and safeguards personal information of users (“you” or “users”) on our website (the “Website”).

By accessing or using our Website, you consent to the practices described in this Policy.

1. Information We Collect:

We may collect the following types of personal information from you:

  1. Identification Information: Your name, email address, mailing address, phone number, date of birth, and any other details you provide completing our online forms.

  2. Payment Information: If you make purchases on our Website, we may collect payment-related information, including credit/debit card details, billing address, and other payment method details. Please note that we do not store complete payment card information on our servers.

  3. Sensitive Information: In some cases, you may voluntarily provide us with sensitive information, such as medical conditions or special requirements related to our courses. We only collect this information with your explicit consent and use it solely for providing appropriate support during the courses.

  4. Communications Data: Records of your interactions with us, including emails, chat logs, or phone call recordings, for quality assurance, training, and customer support purposes.

  5. Technical Information: We may automatically collect technical data when you use our Website, including your IP address, device type, browser details, operating system, and session duration. This information helps us analyse trends, administer the Website, and improve user experiences.

2. Use of Information:

We may process your personal information for the following purposes:

  1. Communication: To send you transactional emails, notifications, updates about our courses, and respond to your enquiries and feedback.

  2. Marketing: With your consent, we may use your contact information to send you marketing communications, including newsletters and promotional offers. You can opt out of receiving such communications at any time.

  3. Personalisation: To tailor our Website content, course recommendations, and user experience based on your preferences and interests.

  4. Payment Processing: To process your payments securely and efficiently (if applicable).

  5. Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing of Information:

We respect your privacy, and we do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  1. Service Providers: We may share your information with trusted third-party service providers who help us operate the Website, process payments, and provide customer support.

  2. Legal Obligations: We may disclose your personal information to comply with legal obligations, protect our rights, privacy, safety, or property, or in response to a valid court order or government request.

  3. Business Transactions: If we undergo a merger, acquisition, or asset sale, your personal information may be transferred to the new owners or entities involved.

4. Your Choices:

  1. Marketing Communications: You can opt out of receiving marketing emails by clicking the “Unsubscribe” link in the emails we send or by contacting us directly.

  2. Cookie Preferences: You can manage your cookie preferences through your web browser settings. Please note that certain website features may not function correctly if cookies are disabled.

5. Data Retention:

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

6. Security Measures:

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.

7. Children’s Privacy:

Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

8. Updates to this Policy:

We may update this Privacy Policy from time to time to reflect changes in our data practices or applicable laws. We will notify you of significant updates through prominent announcements on our Website.

9. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:


Phone: 07950 746962 / 07497 533753